Example Member Emails Regarding COVID-19

DATE: Friday, March 13, 2020


SUBJECT: Our commitment to your safety

Dear Friend,

We just received an email from a customer reading, “I think the key to what you have, is that you do not sell luggage, you solve problems.”

In that spirit, which reflects the essence of why we’re in business, given the growing concerns over COVID-19 we wish for you to know the solutions and steps we have taken to protect you, our employees and the community, at the same time being able to service your needs.

New and Expanded Services
Both London Harness and TUMI Wellesley are open and we’re here for you with our regular hours (listed below). For your convenience, please know that these services are available to you:

  • Schedule an appointment
  • Curb-side pick-up
  • Free local delivery

Call 781-237-5950 or send us an email by CLICKING HERE or by replying to this email.

New Website with Online Shopping
www.LondonHarness.com is brand new this week and provides a convenient and secure way to shop. It features its own VIP rewards program and for a limited time offers a 10% discount off your first purchase. The 20% Off TUMI sale is available, too.

Employee Health and Cleanliness
Employees are required to regularly wash their hands throughout each day in-store and are required to stay home if they feel sick and only return when they provide the necessary documentation that states that they are safe to return to work.

Maintaining a high standard of cleanliness in both stores has always been a priority. We have begun and will continue cleaning all surfaces multiple times each day.

Your purchases which receive monogramming, engraving or gift-wrapping will be wiped down with a disinfecting cleaning wipe before being handed or delivered to you.

Your Input Is Important To Us
We’d like to hear from you with any thoughts or questions you may have. The best way to reach us is by replying to this email or clicking this button. We will read and reply to you in a timely manner, as well as keep your message in complete confidence.

BUTTON: Email Your Thoughts and Questions

Again, at the moment, the store is open during regular business hours (below). We continue to monitor this evolving situation, actively monitor updates and recommendations from national and local health departments and will continue to apply changes as necessary to ensure a safe environment for you and our employees.

Will keep you updated with any changes. If and when additional news needs to be shared with you, we will first post it on our website and social media pages, then an email to you and all of our customers will follow shortly thereafter.

We are here to serve you and every step of the way thank you for your continued support.

Thank you and be well,

Demian Wendrow and Amy Lynch



Coronovirus Update

We are carefully monitoring the latest developments regarding the Coronavirus (COVID-19). We are following the current guidance from the leading government and health authorities to ensure we are taking the right actions to protect our customers, employees and the Wellesley community.

Our Team continues to clean and disinfect our store on a consistent basis. If you have any symptoms of fever, cough or shortness of breath – please stay home.


If you need to pick up a repair and cannot come in due to the Coronavirus, we are offering free repair drop offs and same day delivery for online jewelry (Instagram) purchases. We are also offering scheduled curbside pick up. Please call our store for more details. 781.235.2029

At the moment, the store is open regular business hours. We continue to monitor this evolving situation, and will keep you updated with any changes.

As always, thank you for your continued loyalty and support. We send good thoughts to those affected and wish you all good health during this time.

– The Anderson’s Jewelers Team